I like to consider myself a fairly patient person. I like to think that I am especially patient when it comes to waiting for things in the mail. I mean come on like all of us I get excited abut things but I also understand the way business works and sometimes things take a while. I also understand sometimes thinks get lost in the mail. So I always make a good effort to be calm and professional when inquiring about something I still don’t have.
Oh but I LOST it this last week.
I placed an order as a test for some supplies with a new supplier in January.
Take a moment and look at your calendars that’s okay ill wait.
So I started asking last week about what was going on with these items.
Now I won’t post the exact replies as maybe its against some some form of TOS somewhere but it summed up basically too..
“We promise we have sent the items please be patient and wait.”
Right maybe they didn’t understand me? I again pointed out the date I ordered. The date it currently was. The fact that they did not extend the buyer protection so the system automatically marked the order as if I got it. Although I had contacted them before to say it certainly was not here and asked for tracking info.
Reply?
You guessed it.
“We promise we have sent the items please be patient and wait.”
There was a long round about which included a lot of me pointing out that I Have been plenty patient. Maybe they could resend the items? Their promise is all nice and such but with zero tracking information doesn’t do me much good at all. Yeah the reply was still.
“We promise we have sent the items please be patient and wait.”
Needless to say I am very glad I place small test orders when I can with suppliers I have not done any work with before. I can’t understand how people think this is acceptable customer service. I would never dream of treating a customer that way.
Tags: bad customer service, rant
